Smart solutions for smart electric utilities
The electric utility industry is in a state of transformation. Rising customer expectations, increased demand, an aging workforce, and mounting regulatory mandates require leaders to make significant investments in technology, modernization, and alternative workforce strategies while maintaining affordability and reliability.
Client Story
“Dakota Electric continually looks for ways to streamline its processes and enhance service for its members. After an extensive CIS Evaluation and Selection process, SpryPoint’s unique solutions and the software’s native integration capabilities allowed us to remain innovative in an ever-changing industry.”
Nick Devine
Financial Systems Operations Manager at Dakota Electric
The SpryPoint Platform
Expertise, advanced technology, and process-focused design for electric utilities
The SpryPoint Platform combines decades of domain expertise, hundreds of successful CIS transformations, and process-focused design principles to architect a new generation of customer service, engagement, and operational software that empowers electric utilities to expect more.
SpryPoint’s process-focused, user-centric design delivers an intuitive platform:
- Ensures continuous innovation to meet the evolving needs of your business
- Accelerates the learning curve for your changing workforce
- Empower your staff to work smarter and more collaboratively
- Provides the experience your customers demand
The core of your meter-to-cash lifecycle
The all-in-one omnichannel customer portal to engage customers on their terms
Integrated payment processing to streamline interoperability
Back office and field collaboration of your service orders
Integrated interval data management to make informed decisions and serve customers
Work order and asset management to maximize technician productivity
Your Customer Information System.
SpryCIS is the core of your meter-to-cash lifecycle that unifies customer service and operations to drive productivity in today’s evolving utility.
Process-centric design
Empower customer service teams with intuitive workflows and interfaces that align with their needs, boosting efficiency, minimizing training time, and enhancing customer satisfaction with quicker, more effective problem resolution.
Data, analytics, insights, and omnichannel tools
Equip your team with powerful analytics and insight tools. These tools offer a comprehensive view of your utility operations, enabling you to make informed decisions and deliver exceptional, data-driven service.
Updates, not upgrades
Say goodbye to expensive, disruptive upgrades. Enjoy seamless, continuous updates that deliver enhanced features and capabilities without the downtime, retraining, or interruptions typical of legacy systems.
Configuration over customization
Built with a flexible platform architecture that allows you to tailor solutions to your needs without locking into complex, costly customizations for faster deployment, easier maintenance, regression-proof integrations, and adaptability as your business evolves.
Your customer portal.
SpryEngage is your all-in-one omnichannel customer portal that empowers customers with real-time insights, personalized data, and proactive alerts to manage utility relationships on their terms.
Immediate access to data, analytics, and answers
24/7 access to account information, billing, usage trends, and analytics to deliver actionable insights to your customers.
Omnichannel communications
Communicate and engage with your customers about their accounts and utility consumption through multiple digital channels, including email, text, in-app, and chat.
Proactive notifications and alerts
Exceed customer expectations by delivering actionable notifications and alerts on consumption trends, outages, and service issues impacting their accounts.
Integrated and streamlined payment processing
Streamline the checkout experience with SpryWallet – payment processing integrated with SpryEngage and your core platform to enable customers to quickly pay online, in person, or over the phone.
Your integrated payment processing solution.
SpryWallet is your payment processing solution, integrated directly with SpryCIS and SpryEngage, increasing interoperability with your core systems and reducing the complexity of managing additional vendors.
Consumer-like checkout experience
Deliver an intuitive and consistent checkout experience that your customers demand, eliminating friction and confusion.
Reduce vendor management complexity
Say goodbye to the complexity of multi-party vendor support with an integrated payment processor and enjoy streamlined operations with one reliable point of contact.
Streamline reconciliation
Unify reporting and reconciliation across billing, accounts receivable, payment processing, and bank deposit systems. Simplify your operations with a single, integrated solution that eliminates gaps and ensures accuracy across all financial processes.
Native integration with SpryCIS and SpryEngage
Streamline payment processing interoperability with your core systems to optimize the meter-to-cash process.
Your mobile field service solution.
SpryMobile seamlessly connects your back office with field operations to manage tasks, deploy resources, and collaborate efficiently for superior customer service.
Mobile-optimized and configuration management
Streamline your technician workflow with a mobile-optimized platform tailored to how they work to manage their time and jobs more effectively.
Back office to field collaboration
Empower field teams to update service order data in the field, ensuring seamless data flow to the back office for improved communication, efficiency, and collaboration.
Unified dispatcher view
Make informed resource allocation decisions to manage schedules, dynamically assign team members, and maximize productivity.
Integrated with your CIS
Provide a unified view through seamless, real-time updates to your CIS for informed decision-making, speed up service order cycle times, enhance efficiency, and deliver faster, more responsive customer service.
Your work orders and asset management solution.
SpryMobile is a work order and asset management solution that manages distribution and vertical assets while maximizing technician schedules and productivity.
Mobile-optimized and configuration management
Streamline your technician workflow with a mobile-optimized platform tailored to how they work to manage their time and jobs more effectively.
Ensure distribution and vertical asset compliance
Manage preventative, planned, and ad hoc maintenance schedules to ensure your assets remain up and running to keep your utility services flowing..
Unified dispatcher view
Make informed resource allocation decisions to manage schedules, dynamically assign team members, and maximize productivity.
Integrate with your existing systems or as a standalone
Operate SpryMobile as your asset and work order management system of record or integrate it with other IT and operations technology systems like GIS and ERP.
Your Interval Data Management solution.
Your team needs access to water, energy, and gas meter data to make informed decisions and serve customers.
SpryIDM seamlessly integrates with AMI head-end systems to deliver on the changing landscape of customer expectations surrounding usage alerts, consumption anomalies, potential leaks, and continuous flow events. Integrated with SpryCIS and SpryEngage, SpryIDM provides a comprehensive, scalable, interval data management as a service solution to enhance data consumption and analysis while delivering actionable insights.
Productized integrations to speed up implementations and de-risk projects
SpryPoint takes a productized approach to integrations, which means they’re built by our product and engineering teams to ensure consistency, performance, and reliability. Productized integrations eliminate the risk of bespoke third-party integrations, speeding up implementations and enabling your team to focus on efficiency and collaboration—not keeping multiple systems in sync.
Resources to inform your once-in-a-career transformation.
Expect more from your technology. Experience the SpryPoint difference.
