Boynton Beach, FL — November 5, 2025: The City of Boynton Beach is taking a major step forward in modernizing its utility operations with the adoption of SpryPoint’s integrated, cloud-native software suite. The initiative will transform how the City manages its customer, billing, and asset management systems and processes, benefiting more than 125,000 customers.
The move replaces an outdated patchwork of legacy applications with a single, unified system designed for today’s modern utilities. By transitioning to SpryPoint, Boynton Beach will gain the ability to automate processes, streamline workflows, and unify data across finance, customer service, operations, and asset management, providing a single source of truth, increasing staff productivity, and bolstering the customer experience.
Key benefits of the modernization initiative include:
- 24/7 real-time access to customer accounts and service information through a unified online portal
- Predictive and preventive asset management tools to proactively maintain and extend the life of city infrastructure
- Automated digital workflows to reduce manual processes and enable more efficient field and customer service operations
- Advanced dashboards and analytics to empower city staff with actionable insights and data-driven decision-making
“Our mission is to provide reliable, high-quality services while ensuring every dollar we invest delivers value to our residents,” said Poonam Kalkat, City of Boynton Beach Utilities Director. “Modernizing our systems with SpryPoint will not only enhance how we serve customers, but it will also make our teams more efficient, our operations more transparent, and our utility more resilient for the future.”
The City’s partnership with SpryPoint represents a continued commitment to innovation and fiscal responsibility. By embracing modern, cloud-based systems, Boynton Beach is ensuring its utility operations are positioned to meet evolving regulatory requirements, growing service demands, and the community’s expectations for seamless digital experiences. The utility department is deploying an integrated suite of applications from SpryPoint, including SpryCIS (Customer Information System), SpryEngage customer portal, SpryIDM integrated interval data management, and SpryMobile Work Order and Asset Management and Field Service.
“Automating processes for our field teams and customer service staff allows us to operate in real time, reduce paper use, and focus more on delivering value,” Kalkat added. “SpryPoint is helping us create a more connected, efficient, and sustainable utility for our city.”
About City of Boynton Beach Utilities Department
The Boynton Beach Utilities Department operates with a clear mission centered on delivering safe drinking water and managing wastewater sustainably and efficiently. At the same time, it is actively engaged in long-term strategic planning—geared toward resilience, environmental stewardship, and sustainable growth. This includes expanding reclaimed water use, protecting groundwater recharge zones, and implementing conservation-focused policies.
About SpryPoint
SpryPoint is a high-growth software company delivering smart solutions for smart utilities. The company’s customer service, engagement, and operational software enable utility companies to confidently meet their customers’ evolving expectations, run their operations more efficiently, and streamline how utility teams work across the entire meter-to-cash lifecycle, thereby reducing friction and frustration from the field to the back office. Serving water and sewer, electric, gas, and multi-service utilities, SpryPoint is proud to serve over 100 utility clients.
