Smart solutions for smart water and sewer utilities

Water and sewer utilities face shifting population growth, public-private partnership models, unpredictable weather events, and financial constraints. Concurrently, customers demand seamless, real-time, and proactive communication on services, disruptions, water quality, and conservation opportunities. And an aging workforce and skilled labor shortage require smart investments in data and technology modernization. 

SpryPoint’s solutions streamline how customer and operations teams work and communicate. The modern process-focused design provides water and sewer utility teams—from customer service to finance to field teams—with real-time access to customer account information and streamlined communication to serve customers on their terms.

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Client Story

“We used to have the oldest system. It was so cumbersome, and I cannot tell you how many tabs you had to click to get to one page. SpryPoint came in, and the biggest impact that my team has seen is just the efficiencies of customer calls. We can pull all the information on SpryCIS, SpryEngage, and SpryMobile, so it’s a one-stop shop for us. It’s made our processes a lot more efficient and faster, which translates into better customer service.”

Nallely Gutierrez
Billing Supervisor, Aurora Water Colorado.

The SpryPoint Platform

Expertise, advanced technology, and process-focused design for water and sewer utilities.

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The SpryPoint Platform combines decades of domain expertise, hundreds of successful CIS transformations, and process-focused design principles to architect a new generation of customer service, engagement, and operational software that empowers water and sewer utilities to expect more.

SpryPoint’s process-focused, user-centric design delivers an intuitive platform:

Ensures continuous innovation to meet the evolving needs of your business
Accelerates the learning curve for your changing workforce
Empower your staff to work smarter and more collaboratively
Provides the experience your customers demand

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The core of your meter-to-cash lifecycle

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The all-in-one omnichannel customer portal to engage customers on their terms

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Integrated payment processing to streamline interoperability

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Back office and field collaboration of your service orders

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The backflow compliance management platform for your teams and third-party testers

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Work order and asset management to maximize technician productivity

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Integrated interval data management to make informed decisions and serve customers

Your Customer Information System.

SpryCIS is the core of your meter-to-cash lifecycle that unifies customer service and operations to drive productivity in today’s evolving utility.

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Process-centric design

Empower customer service teams with intuitive workflows and interfaces that align with their needs, boosting efficiency, minimizing training time, and enhancing customer satisfaction with quicker, more effective problem resolution.

Data, analytics, insights, and omnichannel tools

Equip your team with powerful analytics and insight tools. These tools offer a comprehensive view of your utility operations, enabling you to make informed decisions and deliver exceptional, data-driven service.

Updates, not upgrades

Say goodbye to expensive, disruptive upgrades. Enjoy seamless, continuous updates that deliver enhanced features and capabilities without the downtime, retraining, or interruptions typical of legacy systems.

Configuration over customization

Built with a flexible platform architecture that allows you to tailor solutions to your needs without locking into complex, costly customizations for faster deployment, easier maintenance, regression-proof integrations, and adaptability as your business evolves.

Your customer portal.

SpryEngage is your all-in-one omnichannel customer portal that empowers customers with real-time insights, personalized data, and proactive alerts to manage utility relationships on their terms.

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Immediate access to data, analytics, and answers

24/7 access to account information, billing, potential leaks, outages, usage trends, and analytics to deliver actionable insights to your customers.

Omnichannel communications

Communicate and engage with your customers about their accounts and utility consumption through multiple digital channels, including email, text, in-app, and chat.

Proactive notifications and alerts

Exceed customer expectations by delivering actionable notifications and alerts on consumption trends, potential leaks, outages, and service issues impacting their accounts.

Integrated and streamlined payment processing

Streamline the checkout experience with SpryWallet – payment processing integrated with SpryEngage and your core platform to enable customers to quickly pay online, in person, or over the phone.

Your integrated payment processing solution.

SpryWallet is your payment processing solution, integrated directly with SpryCIS and SpryEngage, increasing interoperability with your core systems and reducing the complexity of managing additional vendors.

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Consumer-like checkout experience

Deliver an intuitive and consistent checkout experience that your customers demand, eliminating friction and confusion.

Reduce vendor management complexity

Say goodbye to the complexity of multi-party vendor support with an integrated payment processor and enjoy streamlined operations with one reliable point of contact.

Streamline reconciliation

Unify reporting and reconciliation across billing, accounts receivable, payment processing, and bank deposit systems. Simplify your operations with a single, integrated solution that eliminates gaps and ensures accuracy across all financial processes.

Native integration with SpryCIS and SpryEngage

Streamline payment processing interoperability with your core systems to optimize the meter-to-cash process.

Your mobile field service solution.

SpryMobile seamlessly connects your back office with field operations to manage tasks, deploy resources, and collaborate efficiently for superior customer service.

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Mobile-optimized and configuration management

Streamline your technician workflow with a mobile-optimized platform tailored to how they work to manage their time and jobs more effectively.

Back office to field collaboration

Empower field teams to update service order data in the field, ensuring seamless data flow to the back office for improved communication, efficiency, and collaboration.

Unified dispatcher view

Make informed resource allocation decisions to manage schedules, dynamically assign team members, and maximize productivity.

Integrated with your CIS

Provide a unified view through seamless, real-time updates to your CIS for informed decision-making, speed up service order cycle times, enhance efficiency, and deliver faster, more responsive customer service.

Your work orders and asset management solution.

SpryMobile is a work order and asset management solution that manages distribution and vertical assets while maximizing technician schedules and productivity.

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Mobile-optimized and configuration management

Streamline your technician workflow with a mobile-optimized platform tailored to how they work to manage their time and jobs more effectively.

Ensure distribution and vertical asset compliance

Manage preventative, planned, and ad hoc maintenance schedules to ensure your assets remain up and running to keep your utility services flowing..

Unified dispatcher view

Make informed resource allocation decisions to manage schedules, dynamically assign team members, and maximize productivity.

Integrate with your existing systems or as a standalone

Operate SpryMobile as your asset and work order management system of record or integrate it with other IT and operations technology systems like GIS and ERP.

Your backflow solution.

SpryBackflow is the platform for your teams, customers, and testers to verify equipment, manage testing, and track regulatory compliance all in one place.

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Automated federal and state reporting

Ensure federal and state compliance with automated backflow prevention program reporting to meet requirements.

Self-service and mobile tester portal

Empower testers to verify certifications and equipment and perform tests within a self-service, mobile-friendly platform.

Streamline processes and eliminate spreadsheets

Leave manual data entry and paper-driven processes behind. SpryBackflow streamlines your processes, notice management, and test entry and submissions electronically.

Integrated with your CIS

Seamlessly update your CIS with backflow and cross-connection control compliance and testing data in real-time for a unified view to make informed decisions and better serve your customers.

Your Interval Data Management solution.

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Your team needs access to water, energy, and gas meter data to make informed decisions and serve customers.

SpryIDM seamlessly integrates with AMI head-end systems to deliver on the changing landscape of customer expectations surrounding usage alerts, consumption anomalies, potential leaks, and continuous flow events. Integrated with SpryCIS and SpryEngage, SpryIDM provides a comprehensive, scalable, interval data management as a service solution to enhance data consumption and analysis while delivering actionable insights.

Productized integrations to speed up implementations and de-risk projects

SpryPoint takes a productized approach to integrations, which means they’re built by our product and engineering teams to ensure consistency, performance, and reliability. Productized integrations eliminate the risk of bespoke third-party integrations, speeding up implementations and enabling your team to focus on efficiency and collaboration—not keeping multiple systems in sync.