Continuous collaboration as your long-term partner
Included in every project is a dedicated client experience team, bringing expertise and a proven approach to your business process transformation throughout your journey.
We’re invested in your success as you navigate a once-in-a-career transformation and ongoing business process evolution.
The transformational change that comes with a CIS doesn’t end at go-live. That’s why we continuously collaborate with you from implementation to go live and beyond, proactively supporting your business process evolution, product adoption, and continued success.
We’re with you every step of the way.
Our experienced teams continuously support your business process transformation journey, delivering a proven, consultative approach as you navigate strategic decisions at every stage.
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Identify the right approach
Solution engineers
Helping you navigate the options, dependencies, and process transformations with different approaches.
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Evaluating and scoping
Solution engineers, advisory services, product owners
Blueprinting and architecting the requirements and expectations of your solution.
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System configuration and data conversion
Professional services, client success
Delivery of a fully proven solution with configuration capabilities, and full-service data conversion process to speed up implementation.
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Training, business process validation, and go-live
Learning & development, client success
Enablement, coaching, training, and proactively incorporating best practices into your processes to support your transformation.
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Continuous collaboration and adoption
Client success
Partner with your dedicated client success manager as your long-term thought partner as you evolve your business and adopt new SpryPoint features and tools.
Consultative client-first approach
Whether you’re a SpryPoint client or just starting your transformation journey, we’re here to provide you and your team with the business process expertise, best practices, and guidance you need as you navigate your once-in-a-career decision.
A proven implementation approach
Get 80% through the implementation process—out of the box. We’ve designed our software and processes using proven and thoroughly tested best practices from decades of domain expertise and thousands of implementations, reducing your effort and project risk.
Full-service data conversion process
Leave the friction and frustration of data conversion behind. Let SpryPoint handle the heavy lifting from extracting, transforming, and loading your data with a proven process so you can focus on serving your customers.
Productized and reliable integrations
Say goodbye to managing bespoke, third-party integrations. Our productized approach to integrations means each one is built by our product and engineering teams to ensure performance and reliability while speeding up implementation.
Continuous collaboration and proactive client success
Our commitment to you doesn’t end at go-live. Your dedicated client success team behind the software is your long-term thought partner for optimizing your workflows, architecting customer communication programs, and understanding your evolving needs.
User support and knowledge management
All clients have access to a rich resource library of business process best practices, FAQs, and user enablement content to support training and adoption. And when you need help, don’t hesitate to reach out via our ticketing system or directly to your client success manager.
Utility leaders share their SpryPoint experience.
“When LOGIS began searching for a new utility CIS system, we conducted a comprehensive review of numerous solutions that might meet our business customers’ everyday needs. SpryPoint emerged as the only product that would replace our legacy system and provide enhanced capabilities that we had sought for many years. Our partnership with SpryPoint strategically positions us to help local communities thrive for the foreseeable future.”
“Our partnership with SpryPoint is a strategic step in delivering on Conway Corp’s commitment to innovation and exceptional service to our customers. SpryPoint’s experience working with complex multi-service utilities and their understanding of our goals and specific business needs were the driving factors in selecting SpryPoint. We are confident that the SpryPoint platform will allow us to continue to provide safe, affordable and reliable services to our customers well into the future.”
“The City is in the midst of a technology modernization project where we are upgrading multiple systems simultaneously. To address the needs of Aurora Water we were looking for a modern platform that could evolve with our customers’ rapidly changing expectations. After a diligent 10-month evaluation process our selection committee selected SpryPoint because their platform was the most technologically advanced and functionally rich suite of applications that we reviewed. Our staff was very impressed by the experience and professionalism of the SpryPoint team as well as the flexibility and modern feel of their platform. We are confident that this partnership will provide both City staff and our customers with a best-in-class platform long into the future.”
“We’ve worked diligently since January to weigh the attributes of the RFP responses we received. We reviewed features, costs, ease of implementation and integration and usability. We studied and compared contract language and spoke with numerous references. At the end of this process, SpryCIS was the clear favorite. And with the addition of the SpryEngage and SpryIDM modules, we are confident we are presenting the best possible solution to our associates in Public Power.”
“We were looking for a cloud platform with the functions and features expected by customers from a modern utility. Throughout the evaluation process, we were very impressed by the experience and knowledge of the SpryPoint team, their understanding of our vision for the future, and ultimately the modern functions and features available in their platform. We felt very comfortable selecting SpryPoint as a long-term partner who will continue to support our operations into the future.”
“The Town continues to grow and we expect to add 600+ additional premises each year for the foreseeable future. To help support this growth, we want a modern platform that provides our customers with greater flexibility when interacting with the Town. SpryPoint’s platform was clearly the most fully-featured service with the best value we evaluated. We are confident that with SpryPoint as a partner our utility is well-positioned to continuously improve the service we provide for our customers. Our team is very excited to get started with implementation.”
Resources to inform your CIS and operational system transformation.
Ready to get started on your transformation journey? Experience the difference with SpryPoint.
