Cloud-native platform deployments across nine U.S. states and an Ontario Canadian province highlight growing demand for modern CIS and integrated utility operations as industry leaders convene at IUCX 2026 in Tampa, Florida
Tampa, FL @ IUCX 2026 — SpryPoint, a leading provider of cloud-native software for public utilities, today announced a strong wave of Q1 2026 client go-lives, as utilities across North America successfully implement and adopt modern Customer Information Systems (CIS) to transform business operations and customer experience.
Recent implementations include the cities of Greeley and Parker, Colorado; Santa Maria and Oro Valley, California; Waconia and Maple Grove, Minnesota; Waco, Texas; Cartersville, Georgia; Zeeland Board of Public Works, Michigan; and Dakota Electric AssociationR.
This momentum reflects a broader shift across the utility sector: replacing legacy CIS platforms with modern, integrated systems that unify customer service, billing, finance, and field operations while delivering real-time visibility and improved service outcomes. Together, these go-lives represent nearly 700,000 customer accounts now operating on more than 75 SpryPoint applications.
“We’re seeing a clear inflection point in the utility market. Modernization is no longer optional and how you implement process and technology and your team adopts determines the outcome,” said Kyle Strang, CEO and Co-Founder of SpryPoint. “Our focus is on delivering implementations that utilities can adopt quickly and build on long term. That means reducing complexity from day one, guiding teams through change, and ensuring the platform becomes a foundation for continuous improvement, not just a system replacement.”
The Focus on Implementation Quality Drives Adoption and Long-Term Success
For utilities, CIS modernization is not just a technology upgrade, it is a foundational transformation that directly impacts operations, staff productivity, and the customer experience. Success depends not only on the platform, but on how well it is implemented, adopted, and continuously optimized.
SpryPoint’s cloud-native architecture enables utilities to stay current without disruptive upgrades. New capabilities are delivered continuously, allowing utilities to evolve their operations, customer engagement strategies, and workflows over time.
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About SpryPointFounded in 2011, SpryPoint builds and delivers integrated, cloud-native software solutions to empower utilities to serve customers better, operate more efficiently, and provide new levels of business visibility and data-driven decision-making. Today, more than 100 utilities across the Americas rely on SpryPoint to modernize billing, customer engagement, and field operations. In 2025, SpryPoint was recognized as a Deloitte Technology Fast 50™ company in Canada and a Deloitte Technology Fast 500™ company in North America. For more information, visit www.sprypoint.com or contact info@sprypoint.com.
