Expect more from your CIS.
Expect more from your CIS provider.
Your business demands continue to grow. And your CIS needs to evolve at the speed of your business. Today’s utility doesn’t have to settle for outdated platforms. Expect more. That’s our mission and commitment at SpryPoint.
Trusted as a long-term partner by utilities across the Americas.
Meeting increasing customer demands.
Navigating the increasing complexity of your meter-to-cash process.
Being tasked to do more with fewer resources.
Technology hurdles preventing utility leaders from tackling every day challenges.
Heavily customized software, costly or forced upgrades, diminishing support levels, and reliance on legacy technology providers make it difficult to tackle the customer service and operational challenges you face every day.
The SpryPoint Platform
Empowering your staff to work smarter and provide experiences customers demand.
SpryPoint is a new generation of customer service and operations software that empowers you to contend with the industry’s rapid pace of change. We’ve applied our deep domain expertise and process-focused design to streamline how your teams work across the meter-to-cash lifecycle, reducing friction and frustration from the field to the back office.
The core of your meter-to-cash lifecycle
The all-in-one omnichannel customer portal to engage customers on their terms
Integrated payment processing to streamline interoperability
Back office and field collaboration of your service orders
The backflow compliance management platform for your teams and third-party testers
Work order and asset management to maximize technician productivity
Integrated interval data management to make informed decisions and serve customers
Utility leaders share their SpryPoint experience.
Modernizing your CIS is a transformational process. That’s why clients count on us for ongoing collaboration beyond just deploying the customer service and operations platform to be a long-term, trusted partner.
“When LOGIS began searching for a new utility CIS system, we conducted a comprehensive review of numerous solutions that might meet our business customers’ everyday needs. SpryPoint emerged as the only product that would replace our legacy system and provide enhanced capabilities that we had sought for many years. Our partnership with SpryPoint strategically positions us to help local communities thrive for the foreseeable future.”
“Our partnership with SpryPoint is a strategic step in delivering on Conway Corp’s commitment to innovation and exceptional service to our customers. SpryPoint’s experience working with complex multi-service utilities and their understanding of our goals and specific business needs were the driving factors in selecting SpryPoint. We are confident that the SpryPoint platform will allow us to continue to provide safe, affordable and reliable services to our customers well into the future.”
“The City is in the midst of a technology modernization project where we are upgrading multiple systems simultaneously. To address the needs of Aurora Water we were looking for a modern platform that could evolve with our customers’ rapidly changing expectations. After a diligent 10-month evaluation process our selection committee selected SpryPoint because their platform was the most technologically advanced and functionally rich suite of applications that we reviewed. Our staff was very impressed by the experience and professionalism of the SpryPoint team as well as the flexibility and modern feel of their platform. We are confident that this partnership will provide both City staff and our customers with a best-in-class platform long into the future.”
“We’ve worked diligently since January to weigh the attributes of the RFP responses we received. We reviewed features, costs, ease of implementation and integration and usability. We studied and compared contract language and spoke with numerous references. At the end of this process, SpryCIS was the clear favorite. And with the addition of the SpryEngage and SpryIDM modules, we are confident we are presenting the best possible solution to our associates in Public Power.”
“We were looking for a cloud platform with the functions and features expected by customers from a modern utility. Throughout the evaluation process, we were very impressed by the experience and knowledge of the SpryPoint team, their understanding of our vision for the future, and ultimately the modern functions and features available in their platform. We felt very comfortable selecting SpryPoint as a long-term partner who will continue to support our operations into the future.”
“The Town continues to grow and we expect to add 600+ additional premises each year for the foreseeable future. To help support this growth, we want a modern platform that provides our customers with greater flexibility when interacting with the Town. SpryPoint’s platform was clearly the most fully-featured service with the best value we evaluated. We are confident that with SpryPoint as a partner our utility is well-positioned to continuously improve the service we provide for our customers. Our team is very excited to get started with implementation.”
Resources to inform your once-in-a-career transformation.
Stop settling for outdated platforms and technology. Expect more.
